Terms & Conditions
Last updated: 28 September 2026
Welcome to charitymadinahfood.com, operated under the name Madina Barakah Food & Charity (“we,” “us,” or “our”). These Terms & Conditions apply when you browse our website, order food, sponsor a charity item, create an account, or use our order tracking service.
By submitting an order, you agree to these terms and our Privacy Policy.
1. Our Services
Our website offers two types of orders:
Personal food orders: meals and other available products prepared for delivery or collection, as confirmed during the order process.
Charity sponsorships: meals or other listed items prepared or arranged for distribution to eligible people in Madinah.
A charity sponsorship is an order for the specified charitable activity; it is not a personal food delivery.
2. Prices and Order Confirmation
Prices are displayed in Saudi riyals (SAR), unless clearly stated otherwise. Please review the items, quantities, delivery or distribution details, and total amount before submitting your order. Any applicable delivery charge or other fee should be shown before payment is requested.
An order is confirmed when we accept it and provide an order confirmation or tracking number. If an item is unavailable or an obvious pricing error occurs, we will contact you to offer an alternative or a refund of any amount paid for the affected item.
3. Payments
Please use only the payment instructions provided through our official website or confirmed by our customer support team. If you pay by bank transfer, we may request a transaction reference or receipt to verify payment.
An order paid by bank transfer may remain pending until payment is received and verified. Please do not share banking passwords, card PINs, or unrelated financial details with us.
4. Personal Food Orders and Local Delivery
Local delivery within our service area requires a minimum order of 10 parcels. Orders of fewer than 10 parcels are not eligible for local delivery. If you wish to order fewer than 10 parcels, please contact our team before placing the order to ask about collection or other available arrangements.
Food preparation and delivery depend on item availability, your location, operating conditions, and the time your order is confirmed. Any delivery time shown is an estimate unless our team expressly confirms a fixed time.
You are responsible for providing an accurate phone number, delivery address, and any instructions needed to reach you. If we cannot contact you or access the provided location, delivery may be delayed.
Please tell us about any food allergy or dietary requirement before placing an order. We cannot guarantee that a meal is free from a particular allergen unless our team has expressly confirmed this for your order.
5. Charity Sponsorships and Distribution
When you sponsor a charity item, we will arrange the item described on its product page for distribution in Madinah. Distribution locations and recipients may vary according to need, access, safety, and applicable local requirements. A reference to a particular area does not guarantee distribution at one exact spot.
The 10-parcel minimum for local delivery applies to personal food delivery orders. It does not change the quantity of charity items you may sponsor, unless a charity product page states its own minimum quantity.
If you request a particular distribution date or arrangement, it applies only after our team confirms it. We may provide status updates and, where practical and appropriate, photos or videos showing completion. Identifiable images of recipients are not guaranteed.
If we cannot provide the sponsored item, we will contact you about an alternative or a refund. We will not replace it with a materially different item without informing you.
6. Changes and Cancellations
For a personal food order, contact us as soon as possible if you need a change or cancellation. Changes may be requested up to one hour before the scheduled preparation time and take effect only when our team confirms them. Once preparation begins, a change or cancellation may no longer be possible.
For a charity sponsorship, contact us promptly if you need a change or cancellation. We will review the request based on whether the item has already been purchased, prepared, assigned, or distributed. A completed distribution cannot be cancelled.
7. Refunds and Order Problems
If we cancel a paid order, cannot provide the purchased item, or confirm that an item was not delivered or distributed as agreed, you may request a refund or accept an alternative that you approve.
If there is a problem with your order, contact us promptly with your order number and details so we can investigate. Approved refunds will normally be returned through the original payment method where possible. Processing time may depend on your bank or payment provider. These terms do not limit any rights you may have under applicable law.
8. Accounts and Order Tracking
If you create an account, you are responsible for keeping your login details confidential and telling us if you suspect unauthorised access.
Order tracking is provided to help you check your own orders. Keep your order number private. You must not use another person’s order number or phone number to access their information. Tracking updates may take time to appear and are not a guaranteed delivery time.
9. Website Content and Acceptable Use
We make reasonable efforts to keep product descriptions, prices, and availability accurate. Product photographs are illustrative; the appearance of prepared food or packaging may vary.
You must not submit false orders or payment evidence, attempt to access another customer’s information, or interfere with the website’s operation.
10. Privacy
We handle personal information as described in our Privacy Policy, including information needed to process orders, verify payments, provide support, and arrange delivery or charity distribution.
11. Events Outside Our Control
Delivery or distribution may be affected by circumstances outside our reasonable control, including severe weather, access restrictions, public safety measures, technical outages, or supply disruptions. If this happens, we will try to inform affected customers and arrange a practical solution.
12. Changes to These Terms
We may update these Terms & Conditions when our services or operating requirements change. The version posted on this page applies to new orders placed after its “Last updated” date. Changes will not remove rights relating to an order already confirmed.
13. Contact Us
For questions, order changes, complaints, or refund requests, please contact us and include your order number where available.
Madina Barakah Food & Charity
King Fahd Road, Near Masjid an-Nabawi, Madina Al-Munawwarah, Saudi Arabia
Email: contact@charitymadinahfood.com
Phone/WhatsApp: +966 57 976 0979