Privacy Policy
Last updated: 28 September 2026
Madina Barakah Food & Charity (“we,” “us,” or “our”) operates charitymadinahfood.com. We provide food ordering services in Madinah and allow customers to sponsor meals and other charitable distributions. This Privacy Policy explains what personal information we collect, why we use it, and how you can contact us about it.
1. Information We Collect
Depending on how you use our website, we may collect:
Contact details: your name, phone number, email address, and delivery address or location.
Order details: the items you order or sponsor, quantities, delivery or distribution instructions, order number, and order status.
Payment information: payment method, transaction reference, and any bank transfer receipt or proof of payment you submit. Please cover account balances and unrelated transactions before uploading a receipt.
Account information: details you provide when creating or using a customer account.
Messages: information you send through our website, WhatsApp, email, or customer support.
Technical information: information needed to operate and protect the website, such as device and browser details, IP address, and essential cookies.
Please do not send us sensitive information that is unnecessary for your order.
2. How We Use Your Information
We use personal information to:
process and confirm food orders and charity sponsorships;
arrange food delivery or charitable distribution;
verify payments and prevent duplicate or fraudulent transactions;
provide order updates, receipts, and customer support;
manage customer accounts and order history;
maintain website security, diagnose problems, and improve our services; and
meet applicable legal, accounting, or regulatory obligations.
We will use your information for marketing messages only where permitted by applicable law. You can ask us to stop sending marketing messages at any time.
3. Charity Distribution Photos and Videos
We may provide a sponsor with photos, videos, or status updates showing that a sponsored activity was completed. We aim to respect the dignity and privacy of the people receiving assistance. We do not promise that every order will include identifiable photos or videos of recipients.
If we use a customer’s name, message, or image publicly, we will seek appropriate permission first.
4. When We Share Information
We may share only the information reasonably needed with people or service providers involved in fulfilling an order, such as kitchen staff, delivery personnel, payment or banking providers, website hosting providers, and customer support tools.
We may also disclose information when required by applicable law or to protect the security of our customers and services. We do not sell customer or donor personal information.
Some service providers may process information outside Saudi Arabia. Where this happens, we will handle the transfer in accordance with applicable data protection requirements.
5. Payment Receipts and Security
Our website may ask you to upload proof of a bank transfer so we can verify your payment. Please upload only the portion needed to show the transaction amount, date, and reference.
We use reasonable technical and organisational safeguards to protect personal information and limit access to people who need it for their work. No website or electronic transmission can be guaranteed to be completely secure. If you believe your account or information has been compromised, contact us promptly.
6. Order Tracking
You may be able to track an order using an order number or phone number. Please keep your order number private and use this feature only to check your own orders. We aim to limit the personal information displayed through public order tracking.
7. Cookies
Our website may use essential cookies to keep the cart, account, and other core features working. If we use optional analytics or advertising cookies, we will provide information and choices as required by applicable law. You can also manage cookies through your browser settings, although disabling essential cookies may affect website functions.
8. How Long We Keep Information
We keep personal information only for as long as needed to fulfil orders, maintain appropriate transaction records, resolve disputes, protect our services, and meet applicable legal obligations. When information is no longer needed, we will delete or securely anonymise it, subject to any required retention period.
9. Your Privacy Rights
Subject to applicable law, you may request information about the personal data we hold, ask to access or correct it, or request its deletion where we are not required to retain it. Where our use of information depends on your consent, you may withdraw that consent.
To make a request, email contact@charitymadinahfood.com. We may need to verify your identity before responding so that we do not disclose information to the wrong person.
10. Children’s Privacy
Our website is intended for people who can place orders or make sponsorship decisions lawfully. If you believe a child has provided us with personal information without appropriate permission, please contact us so we can review and address it.